Finance cybersecurity department. Operator's workspace
Team Team-lead: Ivan Melikyan Designer: Anton Kopylov
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Call-center. Operator's workplace
Team Art director: Alexey Kopylov Senior designer: Artem Ostapets Designer: Anton Kopylov Problem The company aimed for an increase in user numbers. The previous product version seemed outdated. What’s more, the earlier iteration implemented without diving into user research, their needs, or objectives, relying instead on the expert’s and stakeholder’s opinions. As a result, users had to attend tutorial seminars and go through help documentation or helpdesk operators to crack the interface....